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Track Communications Usage with Call Accounting

By STEFANIA VISCUSI TMCnet Assistant Editor for Channels

In today's business world, where communications are a strong enabler in the success factor of a business, a call accounting tool and/or strategy is necessary.

Communications allow for the carryout of daily business responsibilities, transactions, collaborations and discussions and for this reason have become a mission critical area of the business spend needing attention.

Call accounting software tools and functionality allow enterprises to gain control over telephone misuse, increase personal accountability, and allocate calling costs among departments and divisions. Call accounting also provides baseline communications usage information such as service costs and asset usage throughout the enterprise. In this way, call accounting is able to generate data and analysis for improved communication usage efficiency.

With communications taking place over multiple sources like a traditional switch (PBX or IP-PBX), cell phone or a calling card for instance, and across departments or cost centers throughout a business, control and maintenance of calls is not only difficult, but it can become a time-consuming and challenging process if the proper call accounting solution is not in place.

Call accounting solutions brings benefit to these businesses needs. Call accounting provides specific details of call records so charges and usage can be allocated more accordingly.

Call accounting not only allows businesses to be aware of who is using their communications resources but also, knowing exactly how they are being used will help to find out if abuse or misuse is occurring. With call accounting it is possible to track calls and see patterns of calling which can enable business to determine personal, abuse, misuse or other types of unwarranted business calling. With this kind of information readily available from a call accounting solution, businesses can develop efficient plans that meet usage requirements while also capitalizing on communications investments and enforcing corporate telecom policies.

AnchorPoint provides call accounting and usage management tools and processes for managing voice, wireless and broadband and offer a fully integrated workflow to better manage and process necessary telecom expense management functions while helping businesses to also better align their people, processes and technology.

Additionally, the Company has the only existing platform that can simultaneously manage wireless, wire line and broadband.

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Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi's columnist page.