articles

• Telecom Cost Management Steps out of the Shadows
  In the old days of analog telephony, telecom cost management served a relatively general purpose. That telecom cost management purpose was to manage phone bills in order to reduce expenses. Traditional telecom cost management focused primarily on billing errors, volume discounts and phone system inventory audits. More
• Telecom Billing: The Proactive Approach
  Telecom billing plays an important role in the management of telecom expenses for businesses of all sizes. More
• Telecom Expense Management Best Practices
  Telecom Expense Management is enjoying a fair measure of growth lately. Much has been written about what telecom expense management is, and what some of the key benefits are. More
• TEM for Any Phone System
  Telecom Expense Management (TEM) has long been a tool to help management track expenses and budget monies for traditional landline office phone systems. But TEM is now expanding its role to include other phone systems as well. More
• Choosing the Telecom Audit
  The telecom audit is an important process for any organization to undergo. Because human error and failing to pay close enough attention to detail can allow errors to slip through the cracks, many companies are finding it necessary to focus on telecom expenses. More
• The Basic Functions of a TEM Solution
  Many enterprises today are employing telecom expense management (TEM) solutions to help get the costs of doing business under control. No matter which TEM solution is chosen, it should offer some basic advantages. When considering a TEM solution, an enterprise should make sure not to compromise on these fundamentals. More
• Call Accounting: Vital Cost-control Application
  Call accounting is an important aspect of any telecom cost management system. Today, most call accounting solutions are software-based. Call accounting is used to keep expenses under control by appropriately allocating costs. When used correctly, call accounting not only saves money but increases productivity. More
• The Importance of Telecom Billing
  Given the importance of telecommunications in the smooth functioning of an organization, a sound set of telecom billing procedures is crucial to ensure the organization - small, medium, or large - not only stays abreast of day-to-day telecom costs and expenses but also budgets its telecom expenditures wisely. More
• Telecom Audit Defined
  The telecom audit plays a critical role in a company's ability to mange its telecom expenditures. Through a properly conceived and implemented telecom audit, a company can not only improve its ability to spot billing errors, but also point out where a company can improve its procedures to maximize its financial resources and improve profitability. More
• Telecom Expense Management: Bringing Wireless Assets into the Fold
  Companies using a telecom expense management solution often tend to think of this tool as merely a way to manage traditional phone bills. That was true in the past for telecom expense management, but is now changing. Telecom expense management is now a vital tool not only for traditional telecom expenses, but for all communications expenses. One often overlooked benefit of telecom expense management is its ability to simplify and clarify the process of provisioning mobile phones and wireless services. More
• Keeping Up with the Telecom Audit
  When it comes to telecom expense management, the necessity of the telecom audit in the total equation can not be ignored. More
• Planning for Successful TEM
  A successful TEM solution begins with understanding a client's business specific needs. Only when these needs are understood and addressed can a quality TEM solution be put in place that will ensure optimized cost savings and offer TEM that doesn't allow errors to reoccur. More
• Telecom Billing
  Telecom billing is a crucial function in any organization, whether it is a small or medium-sized company, or a large conglomerate. The critical role of a communications infrastructure in today's companies means that implementing a telecom billing management system that effectively tracks costs and expenses will ensure minimal errors, automate processes and better help the organization realize its financial goals. More
• TEM: Bringing Together IT and Finance
  At its core, telecom expense management (TEM) is about saving money. But TEM has broader implications, too. The business-changing aspects of TEM can be presented differently depending on the enterprise department examining cost trends. Two enterprise departments that are becoming more integrated as a result of TEM are finance and IT. More
• Getting it Right with Call Accounting
  Call accounting, or the process of properly identifying and collecting telephone usage and allocating charges on a number of different call records is an especially important function of telecom expense management. Generally call accounting functionality is delivered though software solutions that are managed in-house however some organizations outsource call accounting activities to third-party vendors. More
• The Telecom Audit is Vital
  In the practice of managing telecom expenditures, it becomes necessary to create a baseline of telecom assets and protocols for identifying areas where either errors in billing have been made and, or, there is a better, more cost sensible plan that can be utilized in place of what may not currently be working. More
• Track Communications Usage with Call Accounting
  In today's business world, where communications are a strong enabler in the success factor of a business, a call accounting tool and/or strategy is necessary. More
• Invoice Management Helps Businesses Take Control of Vendor Invoices
  While communications are essential to the successful operation of a business, many companies are finding that their lack of control and management of these expenses and the amount of erroneous charges being made on their telecom invoices, are actually taking a bigger toll than they thought. In fact because of an insufficient process for invoice management, inaccurate vendor invoices have been costing businesses up to 15 percent, yearly, industry research has found. More
• Telecom Billing: Finding Errors to Regain Revenue
  Telecom billing plays an important role in the giant picture of telecom expense management. For any company looking to better manage their telecom expenses, it is vital that they recognize and familiarize themselves with the intricacies of telecom billing as well as the way their telecom billing is being handled. More
• Telecom Expense Management and Improved Business Processes
  While the biggest benefit of telecom expense management (TEM) is cost savings, employing a TEM solution also helps improve business processes. Sure, cutting costs associated with telecom expenses will help to save on lost capital, but having more efficient and effective business processes in place-which streamline and automate what was once an arduous task for the organization-results in continuous savings and optimization. More
• A Strategy for Successful TEM
  When it comes to making decisions in the enterprise that will affect bottom line, no company is created equally. And while each may have its own set of needs and strategies to achieve their revenue goals, when it comes to maintaining cost and spending, many are finding that implementing a Telecom Expense Management or TEM solution makes it easier to maintain cost and efficiency of their IT and telecom assets. full article
• Telecom Expense Management for VoIP in the Enterprise
  Telecom Expense Management is an important element in improving operations for any enterprise. And as the enterprise space evaluates and adapts to new technologies and the cost savings offered by them, the uptake in enterprise VoIP users continues to climb. full article
• Telecom Cost Management, Visibility & Gaining Control of Spend
  When it comes to managing spend in the enterprise, the benefits provided by employing telecom cost management can not go unmentioned. full article